Privacy Policy

This Privacy Policy governs the manner in which LulaXpress collects, uses, maintains, protects, and discloses information collected from users (each, a “User”) of the LulaXpress website (“Site”). This privacy policy applies to the Site and all services offered by LulaXpress.

Collection of User Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and other personally identifiable information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Storage and Protection of User Information

We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of User’s personal information, username, password, transaction information, and data stored on our Site. The data will be stored for as long as the User’s account is active or as needed to provide the services requested by the User, unless otherwise required by law.

Use of User Information

LulaXpress may collect and use User’s personal information for the following purposes:

  • To personalize User experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site: We may use feedback you provide to improve our products and services.

  • To improve customer service: Your information helps us to respond to your customer service requests and support needs more efficiently.

  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Compliance with International Data Protection Regulations (GDPR and CCPA)

LulaXpress is committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) when processing personal data. We ensure the following:

  • Users have the right to access their personal data that we hold, and we provide a mechanism for Users to request a copy of such information.

  • Users have the right to correct any inaccurate or incomplete personal data. We provide a means for Users to update or modify their information.

  • Users have the right to request the deletion of their personal data in certain circumstances, subject to legal or legitimate business reasons that require us to retain such information.

  • Users have the right to object to the processing of their personal data. We will promptly stop processing their information unless we have compelling legitimate grounds to continue processing.

Data Security Measures

We adopt industry-appropriate data collection, storage, and processing practices along with security measures to protect against unauthorized access, alteration, disclosure, or destruction of Users’ personal information, username, password, transaction information, and data stored on our Site. Our security measures include, but are not limited to:

  • Regular malware scanning of our servers and systems.

  • Encryption of sensitive information transmitted through Secure Socket Layer (SSL) technology.

  • Implementation of access controls, firewalls, and regularly updated security software.

Third-Party Data Sharing

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share Users’ information with these third parties for those limited purposes, provided that Users have given us their permission.

Changes to this Privacy Policy

LulaXpress has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using this Site, you signify your

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